Refund Policy
These terms apply to the market.platio.by marketplace operated by Platio Payment Technologies LLC, Republic of Belarus (reg. No. 193968526, Minsk City Executive Committee, UNP 193968526, address: Minsk, Timiryazeva St. 121/3, room 21, registration date: 18.02.2026).
This translation is provided for reference only. In case of any discrepancy, the Russian version prevails.
01Refunds Before the Service Begins
A refund before the service begins is made provided that the service has not been rendered.
To request a refund, the User must send a request to support@platio.by (or another current contact listed on the website), stating:
- the order number;
- the payment details;
- the reason for the request.
The request is reviewed within 5 (five) business days.
02Refunds on Other Grounds
Refunds on other grounds are made in accordance with the terms of the Service Provider.
The User may:
- contact the Service Provider directly, or
- submit a request to the marketplace Administration.
A request is reviewed within up to 5 (five) business days; this period may be extended if additional verification is required, including communication with the Service Provider.
03Refund Procedure
For payments made by bank payment card through the WEBPAY system, the refund is made to the same card that was used for payment.
For payments made by bank payment card through the bePaid system, the refund is made to the same card that was used for payment.
Crediting takes from 1 to 30 days.
04Limitation of Liability
Platio Payment Technologies LLC provides the technological infrastructure of the marketplace and is not a service provider.
The decision to refund services already rendered is made by the relevant Provider.