Payment for Services
Payment on the Platio platform is made online using bank payment cards.
This translation is provided for reference only. In case of any discrepancy, the Russian version prevails.
01How to place an order
- Choose a product in the catalog and open its page.
- Specify the quantity and click “Buy”.
- Fill in the buyer details: name, email address and, if required, phone number.
- Click “Place order” — the order page opens with the order number and total.
- Click “Go to payment”: a secure payment service page opens where you enter your bank card details.
- During payment, your bank may ask you to confirm the transaction via 3-D Secure.
- After successful payment, the order status on the order page changes to “Paid”, and a notification is sent to the email address you provided.
The payment link is valid while the order is awaiting payment. If the order is not paid in time, it is cancelled and the product is returned to stock — please place the order again.
If you wish, you can submit a request by email: support@platio.by.
Payment method — online bank payment card. Payment is processed by the payment gateway: card details are entered on its secure page, are not passed to the seller and are not stored on the platform.
02Accepted cards
- Visa
- MasterCard
- Maestro
- Visa Electron
- Belkart
03Security
Data is transmitted over a secure SSL/TLS connection.
Payment acceptance complies with the Payment Card Industry Data Security Standard (PCI DSS).
The payment gateway server establishes an encrypted connection over the secure TLS protocol and confidentially receives the customer’s payment card details (card number, cardholder name, expiry date and the CVC/CVC2 security code). These details never reach the platform: they are not passed to the seller and are not stored here.
Please note that after paying by bank card you should keep the card receipts (payment confirmations) sent to your email so that you can reconcile them with your card account statement (to confirm the transactions in case of a dispute).
If you have not received an email notification after payment, please contact our technical support at support@platio.by to resolve the issue.